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Case Study - Iconic IT Improves IT Service for Western Engineering

Seamless Switch and Money Saved

Western Engineering previously outsourced their IT through another IT managed services provider. After evaluating their costs and slow response times, Western Engineering created an RFP and hired Iconic IT as their new provider. 

Since the switch:

  • Customer service improved 
  • Money was saved (an added bonus) 
  • Response time was lowered 

Download the case study to hear what Business Developer and Project Coordinator, Laura, has to say about her experience with Iconic IT. 

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“My boss had a saying. There are unintended consequences for every decision you make, especially in IT. In this case, from our end, we stopped service with the old company on Friday and were up and running with Iconic on Monday, and nobody noticed a difference. I had no complaints on Monday The process was seamless.”

Laura, Western Engineering

Iconic IT is an award-winning Managed IT Service Provider (MSP), providing small and medium organizations with local and responsive IT support services. We feature budget-friendly service plans with coverage as vast as the iconic national parks they are named after. We specialize in fully managed or co-managed IT support, cybersecurity and cloud solutions, strategic guidance, and excellent customer service using our exclusive PROS service model (Proactive, Reactive, Ownership, and Strategic). You are the hero in our IT story, and Iconic IT is your guide. We serve the following local communities: Dallas Fort Worth and East Texas, Wichita Kansas, Buffalo and Rochester New York, Bonita Springs Florida, and Denver Colorado.